Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. All exchanges/ returns must have a valid reason (Ex. Damage, Size)
To start a return, you can contact us at contact@momentumdanceapparel.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, place the item securely and mail your return to the following address:
Momentum Dance Apparel
P.O. Box 1382
Bonita, CA, 91908
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@momentumdanceapparel.com and send your item to:
Momentum Dance Apparel
P.O. Box 1382
Bonita, CA, 91908
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Sale items
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded, unless reason is for defective items.
- All sale items are final
- We do not accept any returns or exchanges on sale items.
- Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.
Questions
You can always contact us for any return question at contact@momentumdanceapparel.com